REFUND AND RETURNS POLICY
VLXM LLC --- Vilixium® Brand --- Version 3.0 --- Effective Date: August 18, 2026
This Refund and Returns Policy (this “Policy”) governs all purchases of Vilixium®-branded dietary supplement products made by approved members through the members-only storefront on the Services (wellnessfromwithin.life, www.vilixium.com, members.vilixium.com, and portal.vilixium.com) operated by VLXM LLC. Wellness From Within is the Private Membership Association (the “PMA”). VLXM LLC, a Florida limited liability company (“VLXM LLC,” “Company,” “we,” “us,” or “our”), is the company that operates the Vilixium® brand and commercially supports the PMA under licence from its parent company. It also addresses refunds of the one-time membership fee. By placing an Order, you agree to be bound by this Policy, which is incorporated into and forms part of the Terms of Service.
1. General Policy Framework
All Product sales through the Services are subject to this Policy. Due to the nature of dietary supplement products — including health and safety considerations, contamination risk, product integrity, regulatory compliance requirements, and the impossibility of resale after shipment — returns are limited and subject to strict conditions. We reserve the right, in our sole discretion and to the fullest extent permitted by applicable law, to approve, deny, or condition any return, refund, replacement, or exchange request. Nothing in this Policy limits any non-waivable consumer rights you may have under applicable law; where mandatory consumer protection statutes apply and cannot be contractually excluded, those statutory rights prevail to the extent of any inconsistency.
2. The Membership Fee
2.1 Refund if Not Approved. The one-time, lifetime membership fee (currently US$10.00) is refunded in full, automatically, if your membership application is not approved. You do not need to request it.
2.2 Non-Refundable Once Approved. Once your application is approved and membership is granted, the membership fee is non-refundable, because it has purchased the lifetime access it represents. The membership fee is paid outright; it is not credited toward, or deductible from, the price of any Order. This Section does not limit any non-waivable consumer right that applies to you.
3. Eligibility for Product Returns
A Product return may be eligible for consideration only if all of the following conditions are satisfied:
You submit a return request within thirty (30) days of the original confirmed delivery date as recorded by the carrier;
The Product was purchased directly through the members-only storefront and not through any third-party marketplace or reseller;
The Product is unused, unopened, and in its original sealed packaging, unless the Product is confirmed defective or damaged in transit;
The Product is not subject to a non-returnable category described in Section 4;
You provide valid proof of purchase, including order number and account identifying details; and
You obtain prior written authorization from us in the form of a Return Merchandise Authorization (RMA) before returning any Product. Returns sent without a valid RMA may be refused, destroyed, or returned to sender at your sole expense.
4. Non-Returnable Items
The following are not eligible for return or refund, except where expressly required by applicable non-waivable law:
Opened or used products;
Products with broken seals, compromised packaging, or evidence of tampering;
Products designated as “final sale,” “non-returnable,” or similar at the time of purchase;
Subscription shipments already processed or delivered;
Gift cards, store credits, promotional items, or bonus products;
Products purchased through unauthorized resellers or third-party marketplaces;
Products returned without a valid RMA or outside the permitted thirty (30) day return window; and
Products for which a return is requested on the basis of subjective dissatisfaction with results, taste, scent, color, or sensory experience, individual results not having met expectations, or any similar non-defect basis.
5. Defective, Damaged, or Incorrect Items
If you receive a Product that is defective, damaged in transit, or materially different from what was ordered, you must notify us within seven (7) calendar days of confirmed delivery. Failure to notify within this period constitutes a waiver of any claim related to defect, damage, or incorrect shipment, to the fullest extent permitted by applicable law. You may be required to provide photographs of the Product and its outer packaging, a written description of the defect or discrepancy, shipping label and carrier packaging details, and any other information reasonably requested by us. If we determine, in our sole discretion, that the Product is defective, damaged due to our confirmed error, or materially incorrect, we may, at our sole election, provide a replacement, store credit, or refund as your sole remedy. Transit damage caused by third-party carriers is subject to the carrier’s own claims process.
6. Return Authorization Process
To initiate a return request, contact customer support at contact@vilixium.com. Your request must include the full legal name used on the Order, the order number and date of purchase, the shipping address used on the Order, a clear description of the reason for the return, and supporting documentation as applicable. If your request is approved, we will issue an RMA number and written return instructions. No return will be accepted without a valid RMA. Failure to comply with return instructions may result in denial of the return and forfeiture of any potential refund.
7. Return Shipping
Unless the return is due to a confirmed defect or a shipping error caused by us, you are solely responsible for all costs associated with returning a Product, including outbound and return shipping fees, insurance, and tracking. We are not responsible for lost, stolen, misdirected, or damaged return shipments. You are strongly advised to use a fully tracked and insured shipping method. Risk of loss for returned goods remains with you until the return shipment is physically received and confirmed by us at our designated return facility.
8. Refund Method and Timing
If a return is approved and received by us in full compliance with this Policy: refunds will be issued to the original payment method used at checkout, unless otherwise required by applicable law; original outbound shipping costs are non-refundable in all circumstances; refunds may be reduced proportionally to account for damage, missing items, opened or used packaging, or non-compliance with return conditions; and processing may take seven (7) to fourteen (14) business days after physical receipt and inspection. We may, in our sole discretion, issue store credit in lieu of a monetary refund where appropriate. Additional delays imposed by financial institutions or payment processors are outside our control.
9. Subscription and Auto-Ship Orders
If we make a Subscription or auto-ship option available to members and you enroll:
All Subscription charges are final once processed and a shipment has been dispatched;
You are solely responsible for managing your Subscription settings and cancelling prior to the next scheduled billing date;
Cancellation must be completed before the next scheduled billing date to prevent the next charge from being processed; and
No refunds will be issued for Subscription renewals that were processed and fulfilled prior to cancellation, regardless of when the cancellation request was submitted.
Our Subscription and recurring billing practices are structured in accordance with FTC guidance on negative-option marketing and clear-and-conspicuous recurring billing disclosure requirements. Failure to cancel before a renewal date does not constitute grounds for a refund. Subscription refunds are otherwise governed by this Policy and the Subscription Terms.
10. Chargebacks and Payment Disputes
You agree to contact us directly at contact@vilixium.com and to attempt good-faith resolution of any concern before initiating a chargeback or payment dispute. If you initiate a chargeback, we may submit all relevant evidence to the applicable payment network and dispute process, including policy-acceptance and Terms acknowledgement logs, order confirmation and payment records, shipping dispatch and delivery confirmation records, Subscription enrollment and consent logs, and all customer communications relating to the Order. If a chargeback is determined to be fraudulent, abusive, or otherwise invalid, we may, to the fullest extent permitted by law: recover the full disputed amount together with all chargeback fees and penalties imposed on us; recover all costs of enforcement, including reasonable legal fees; suspend or permanently terminate your Account and Membership; refuse any and all future Orders; and pursue all available legal and equitable remedies.
11. Fraud, Abuse, and Return Restrictions
We reserve the right to refuse returns, refunds, replacements, or continued access to the Services if we determine, in our sole discretion, that you are engaging in a pattern of excessive or suspicious return requests; you have made misrepresentations regarding the product condition, delivery status, or reason for return; your Order or return is associated with payment fraud, identity fraud, or reseller activity; or you have violated any provision of the Terms of Service or this Policy. We may permanently block any customer, household, payment instrument, or shipping address that we reasonably believe is engaged in serial refund abuse, return fraud, or chargeback abuse, in addition to any legal remedies.
12. Lost or Stolen Packages
Once an Order is marked as “Delivered” by the carrier, title and risk of loss have transferred to you under the Terms of Service. We are not responsible for packages lost or stolen after confirmed delivery. We may, in our discretion, assist you in filing a carrier claim, but final resolution rests with the carrier and is subject to the carrier’s own claims process and timing. We do not warrant package recovery, replacement, or refund in respect of post-delivery loss or theft.
13. Address Errors
You are responsible for providing accurate and complete shipping information. Orders returned to us due to an incorrect, incomplete, or undeliverable address may be reshipped at your expense or refunded less original shipping, restocking, return-shipping, and handling costs, at our sole election.
14. Promotional, Discounted, and Bundled Items
Free items, bonus items, and items included as part of a bundle or promotion must be returned along with the qualifying product when a return is processed. Failure to return the full bundle may result in the value of the retained promotional items being deducted from any refund. Promotional or discounted items purchased on a “final sale” basis are not eligible for return except where expressly required by non-waivable law.
15. Force Majeure
We are not liable for delays, failures, or losses resulting from events beyond our reasonable control, including acts of God, natural disasters, pandemic or epidemic events, war, terrorism, civil unrest, labor disruptions, utility failures, internet failures, carrier delays, governmental actions, or changes in law. Force majeure events do not give rise to a right of refund except where expressly required by non-waivable law.
16. Modifications to this Policy
We may modify this Policy at any time. The version in effect at the time of your Order applies to that Order. We will post the current version on the Services with the applicable Effective Date.
17. Governing Law and Dispute Resolution
This Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising from or relating to this Policy, or any purchase made through the Services, is subject to the mandatory arbitration and class-action waiver provisions of the Terms of Service, except as expressly permitted in those Terms (including the small-claims-court option and the right to seek injunctive or equitable relief). Nothing in this Section limits our right to seek injunctive relief or other equitable remedies to protect our intellectual property, trademarks, confidential information, or other rights.
18. Contact Information
VLXM LLC --- Vilixium® Brand
7803 SW Ellipse Way, Unit 24, Stuart, Florida 34997
Email: contact@vilixium.com
For return authorization requests: contact@vilixium.com